Refund and Digital Subscription Policy

Cancellation

• stops future renewals;
• does not automatically reverse charges that have already been taken;
• access normally continues until the end of the period already paid for.

Refund

• is the return of a specific charge;
• may end access immediately once granted;
• must be requested through the procedure published below.

See the Subscription, Billing & Cancellation Policy for how cancellation works.

We review every request. The following are always assessed on the evidence:

• duplicate charges;
• processing errors;
• charges shown to be unauthorised;
• access that was paid for but not delivered;
• a substantial technical failure that we could not resolve;
• a product materially different from its description;
• any refund required by law;
• other circumstances, assessed individually.

In addition to your legal rights, we operate a goodwill window of 7 days from the date of a charge. If you contact us within that window and the subscription has not been used abusively (for example, bulk extraction followed by an immediate refund request, account sharing or fraud), we will normally refund that charge.

After that window, refunds are assessed against the situations listed above and against your statutory rights. We do not operate a "no refunds under any circumstances" rule.

Consumers in the United Kingdom, the European Union and the EEA normally have 14 days to withdraw from a distance contract for digital services.

This right can be lost for digital content and services supplied immediately, but only where you gave express consent to immediate supply and expressly acknowledged the loss of the withdrawal right at checkout. We only treat the right as lost where Whop's checkout recorded that express consent and acknowledgement for your purchase.

Nothing in this policy removes mandatory consumer rights, rights against your bank or card scheme, or the procedures operated by Whop.

• Open your Whop orders page: https://whop.com/orders/.
• Locate the Honey Circle charge you are querying.
• Open "Request Refund" and describe the reason.
• Attach any supporting evidence (screenshots, error messages, dates).
• You can also contact us at support@myhoneycircle.com or through the support form, quoting your membership or payment ID.
• We review the request as the seller and respond, aiming for a first reply within 1 business day.
• If you disagree with the outcome, the Whop Resolution Center can be used to escalate.
• Approved refunds are returned to the original payment method where possible; bank posting times vary and are outside our control.

• Full refund of the charge in question.
• Partial refund, where only part of the period or charge is affected.
• Account credit, where this is lawful and you accept it instead of a refund.
• Reasoned refusal, explaining why the request does not meet this policy or your statutory rights.
• Where a refund is granted, access to the refunded period normally ends immediately.